"Camstar SigmaSure Supply Chain Quality enables us to quickly find root causes of a supplier quality issues, because we can drill down on the data. We can isolate the drivers of a particular problem much more quickly than in our previous manual process."
– Director of Worldwide Quality, Mobile Phone Manufacturer
RMA and Warranty - Effective Analysis and Root Cause Determination
SigmaSure RMA and WarrantyTM enables you to effectively analyze and determine root cause of Returns and Warranty claims and accelerate process improvements with visibility into test and quality results by serial number and subassembly from suppliers, manufacturing, end users and field service.
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With instant drill-down you can correlate returns and warranty claims by serial number with manufacturing genealogy, test results and rework history to determine root cause and enable process improvements.
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REAL CUSTOMER RESULTS
• Reduced customer returns by 40%
• Slashed service repair cost by $5,000,000
• Eliminated 90% of tester false alarms
• Zero quality escapes from supplier to OEM
Key Capabilities of SigmaSure RMA and Warranty
- Customer return (RMA) and Warranty data analysis: Record and analyze customer return data from repair depots and onsite repair facilities. Correlate with manufacturing genealogy, test results and rework analysis to determine root cause and enable process improvements.
- Definition of mission-critical components and critical-to-quality parametric limits: Establish product test specifications and limits, and receive exception alerts when results do not comply.
- Test data visibility and analysis: Automatically roll up and analyze granular parametric and attribute test data associated with each serial number and subassembly.
- Repair and rework data acquisition and analysis: Analyze in-process repair and rework data and re-test results at the source for failure diagnosis, true root cause determination and fast corrective action.
- Product genealogy across the supply chain: See hierarchy of parts on serial numbered or lot-based products and subassemblies – across the entire supply chain.
- Advanced analysis and SQC: Quickly identify which products meet the highest performance criteria and which exhibit anomalies. Monitor processes with industry-standard control charts – enabling maintenance of a high-yield process.
Learn more about how Camstar SigmaSure can help with your supplier quality networks and for return and warranty analysis.